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Frequently Asked Questions



  1. What is ENERGY STAR®?
  2. What’s the difference between an Energuide rating and an ENERGY STAR® logo?
  3. How can I confirm if the product I want to purchase is eligible for an incentive offer?
  4. Where can I find eligible products in Yukon?
  5. Why is there an increase in the incentive offers for Yukon residents living outside of Whitehorse?
  6. Why do you require the make and model on my receipt?
  7. Why does my receipt need to show that the product is paid for in full?
  8. Why am-I unable to sign the application form for my relative whose name is on the receipt?
  9. Why do I need to get a permit and final installation approval for heating appliances?
  10. Why do you need the yellow and white EnerGuide card with my application?
  11. Why are electric water heaters, stoves, and dryers not included in the incentive offers?
  12. Why are oil tanks not included in the incentive offers?
  13. Why are electric on-demand water heaters not included in incentive offers?


What is ENERGY STAR®?

ENERGY STAR® is an international standard for high-efficiency products. A certified ENERGY STAR® product generally means the item is in the top 15 to 30% for energy performance compared to its conventional counterparts.

In Canada, the federal department of Natural Resources adminsters the ENERGY STAR® program





What’s the difference between an Energuide rating and an ENERGY STAR® logo?

The EnerGuide rates the energy consumption of household appliances, heating equipment, cooling equipment, ventilation equipment, new houses and personal vehicles. This allows consumers to compare the average energy consumption of different models with confidence.

The ENERGY STAR® symbol, identifies major electrical appliances that meet or exceed the ENERGY STAR® specifications for energy performance and are among the most energy efficient, compared to their conventional counterparts, without compromising performance.

Both programs work together to promote energy efficiency in Canada's marketplace. For example, you will often see qualifying appliances that have the ENERGY STAR® symbol displayed on their EnerGuide card.

The federal department of Natural Resources Canada adminsiters and promotes the EnerGuide and ENERGY STAR® programs.





How can I confirm if the product I want to purchase is eligible for an incentive offer?

There are two important sections to pay attention to with all of the incentive offers on this website: One is called incentive offer and the other is called eligibility criteria

Under incentive offer you will find a description of the rebate amount offered by Government of Yukon.

Under the eligibility criteria you will find all of the pertient and important information on the products or projects eligible for a particular incentive offer. This is critical. Applications received that do not meet the eligibility criteria will not be accepted. Please confirm that your energy efficient project or product is eligible for an incentive before implementing or purchasing. If you have any questions, please contact us.

Of course, you will need to apply for any of the incentive offers found on this website. All incentive offers have an application form are located under the Apply section of this website.





Where can I find eligible products in Yukon?

ENERGY STAR® and other qualifying products for the Government of Yukon's energy incentive offers can be found at any of the local retailers in Yukon.

To qualify for the incentive offer:

If you have any questions as to whether or not a product is applicable, contact us.





Why is there an increase in the incentive offers for Yukon residents living outside of Whitehorse?

Applicants living in off-grid Yukon communities served by diesel-electric generation (Beaver Creek, Burwash Landing, Destruction Bay, Old Crow, Upper Liard, and Watson Lake) are eligible for an increased incentive offer for some products under the Government of Yukon's energy incentives.

This is because the diesel-electric generation is more costly to all Yukoners and has a higher environmental impact.

Ultimately, the purpose of the energy incentives are to assist Yukoners in acquiring high efficiency appliances, heating systems and other systems and to reduce their enregy use and greenhouse gas emissions.

 





Why do you require the make and model on my receipt?

The make and model information are required to confirm that the product purchased is eligible and meets the requirements of the Government of Yukon's energy incentives. Some eligibility criteria include ENERGY STAR®, EPA, CSA or WaterSense®.  

The make and model information must be clearly stated on your proof of purchase, otherwise, we are unnable to process your application.





Why does my receipt need to show that the product is paid for in full?

As the Government of Yukon, we must confirm that the product has been paid for before we can issue a incentive cheque. The only way we can confirm payment for a product is that it be clearly stated on the receipt, invoice or proof of purchase. Without this confirmation we are unable to process your application.





Why am-I unable to sign the application form for my relative whose name is on the receipt?

Government of Yukon financial procedures require that the only person who can receive the incentive cheque is the person who paid for the product or project. Therefore, the name is on the proof of purchase must match the name on the signed application form.





Why do I need to get a permit and final installation approval for heating appliances?

As per section 3.6 of the Yukon Building Standards Act: No person shall install or modify a heating device, a fuel tank or a chimney, unless the installation or modification is authorized by a valid permit.

We require a copy of the final installation approval with your application because of this legal requirement and to ensure all heating appliances under the incentive offer are installed safely.





Why do you need the yellow and white EnerGuide card with my application?

When applying for an incentive offer for an appliance, we require that you include your appliance's EnerGuide card along with your application form and proof of purchase. The EnerGuide card allows us to immediately confirm whether the appliance is eligible for the incentive offer. This means we can process your incentive cheque as soon as possible.

If you do not have your appliance's EnerGuide card with your application, we are able to assess whether the appliance is eligible for the incentive offer. However, please note that this will require additional time and delay processing of your application.





Why are electric water heaters, stoves, and dryers not included in the incentive offers?

All of these items (except dryers) are not rated by ENERGY STAR® because there is very little difference in efficiency across all the products that are currently available on the market.

These products all use electric resistive heating as their primary energy use which is very efficient but also very electrical energy intensive.

The trick to energy conservation in relation to these products is to select appropriately sized units and use them sparingly. We offer plenty of ideas and advice on how to reduce your use of these energy consuming appliances. Check out our tips sheets or contact us.

While dryers use a lot of energy, there are ENERGY STAR® rated dryer models on the market. These use moisture sensors to detect when clothes are dry and automatically shut the dryer off. This means you automatically use less energy.

Dryers currently are not eligible for Government of Yukon's energy incentive programs. However, we regularly assesses qualifying products and the terms and conditions as well as track advancements in all energy-related technologies.





Why are oil tanks not included in the incentive offers?

Currently the Government of Yukon's energy incentives do not include offers related to oil tanks (or any other components of heating systems such as woodstove chimneys, add-on hot water heaters (for boilers), etc.).

The energy incentives' purpose are to assist Yukoners in acquiring high efficiency appliances, heating systems and other systems. While there are certainly different qualities of oil tanks available, the choice of tank will not affect the efficiency of a heating system.





Why are electric on-demand water heaters not included in incentive offers?

While electric on-demand water heaters provide some energy savings over conventional electric hot water heaters, they tend to have a significant hot water capacity limitation, due to the very low temperatures of incoming water in Yukon. This makes them somewhat unreliable for most home applications. They may be appropriate for point of use applications, homes with relatively small hot water loads, or where no space is available for electric tank heaters.

The difference in efficiency between the on-demand and conventional electric water heaters are in the range of 5%.

When evaluating eligible products for the energy incentives, the Government of Yukon analyzes whether a product offers significant energy savings over the alternative, and whether they are proven to work reliably and effectively in Yukon.

For these reasons, the electric on-demand hot water heaters are not eligible for Government of Yukon's energy incentive programs. However, we regularly assess qualifying products and program terms and conditions as well as track advancements in all energy-related technologies.